Customer calls your existing business number
Your current business phone rings normally, and you continue answering calls on the same phone and number.
How it works
From missed call to follow-up-ready conversation.
Keep your existing business number and continue answering calls on your current phone. No porting is required. Conditional forwarding routes missed, busy, or unanswered calls to Flow365 so the caller can receive a useful text and your team can follow up with context.
Step by step
The product stays focused on the practical missed-call moment.
You do not need a fake receptionist or a heavy call-center workflow. You need a fast way to know who called and what they wanted.
Conditional forwarding routes only missed calls
Forwarding is configured on your business mobile line. If you do not answer or the line is busy, the call routes to Flow365.
The caller gets a text
Flow365 sends a polite message asking how your business can help.
Your team follows up
The customer reply, call context, and follow-up trail stay visible.
What it is and is not
Honest text-back, not a fake human.
Flow365 Missed Calls is designed to be straightforward. A customer called your business. The text helps them explain what they need.
Automatic text-back
A useful SMS can go out when calls are missed.
Customer reply capture
Your team gets the details before calling back.
Not a call-center replacement
It does not pretend to answer calls like a person.
Make missed-call follow-up easier.
Start with a simple text-back workflow and recover more customer conversations.